Privacy Policy

Effective Date: September 23, 2026

Last Updated: September 2026

Introduction

BJC Health ("we," "us," or "our") operates bjcsc.com.au. We respect your privacy and are committed to protecting the personal and health information of our patients and site visitors. We handle all personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state health records legislation.

1. Information We Collect

We collect personal and health information necessary to provide medical care, health management, and clinic administration. This includes:

  • Personal Details: Name, date of birth, home address, email address, phone number, and emergency contact details.

  • Health Information: Medical history, symptoms, medications, allergies, specialist referrals, pathology/radiology results, and clinical notes.

  • Billing & Insurance: Medicare details, Department of Veterans’ Affairs (DVA) numbers, private health fund details, or workers’ compensation/CTP claim information.

  • Technical & Digital Data: IP addresses, browser types, device information, and site interaction data collected automatically via cookies or analytics when visiting bjcsc.com.au.

2. How We Collect Your Information

We collect personal information through several avenues, including:

  • Direct submission via website contact forms, appointment booking portals, or email enquiries.

  • In-clinic registration forms, telehealth consultations, and medical assessments.

  • Information provided by referring general practitioners (GPs), allied health professionals, or medical specialists.

  • Automated tracking mechanisms (cookies) on our website to optimize user experience.

3. Purpose of Collection and Use

We collect, hold, and use your personal and health information for the following primary purposes:

  • Providing high-quality medical, allied health, and patient care services.

  • Processing billing, Medicare claims, private health fund claims, and payments.

  • Managing appointment reminders via SMS or email.

  • Communicating with external healthcare professionals directly involved in your care.

  • Conducting quality assurance, clinical audits, internal training, and practice management.

  • Complying with legal, statutory, and regulatory disclosure obligations.

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose personal and health information to third parties under specific circumstances:

  • Healthcare Providers: Doctors, specialists, pathology/radiology laboratories, and hospitals involved in your ongoing treatment.

  • Funding & Billing Bodies: Medicare Australia, private health funds, DVA, NDIS, or relevant insurers (for workers' compensation/CTP claims).

  • Service Providers: Secure digital health software, cloud-hosting services, and administrative contractors bound by confidentiality agreements.

  • Legal Requirements: When required or authorized by Australian law, court orders, or subpoenas.

5. Data Security & Storage

We store personal information in secure electronic databases and protected physical files. We employ technical and administrative safeguards—including encryption, firewall protections, restricted access roles, and secure login credentials—to protect data against loss, unauthorized access, modification, or disclosure.

6. Accessing and Correcting Your Information

You have the right to request access to the personal and medical records we hold about you, or request corrections if you believe the information is inaccurate or out of date. Requests can be made in writing to our Privacy Officer. We will handle your request within a reasonable timeframe, subject to statutory exemptions.

7. Overseas Data Transfers

We generally store data locally in Australia. Where third-party technology providers operate overseas infrastructure, we ensure adequate privacy safeguards are enforced in compliance with Australian privacy standards.

8. Contact & Complaints

If you have questions regarding this Privacy Policy or wish to lodge a privacy complaint, please contact us:

If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.